100% Secure Payments
Tender Details
- Country: Norway
- Summary: Market Dialogue for the Procurement of a Contact Centre System.
- KWT Ref No: 116794801
- Deadline: 10 May 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 194818-2025
- Purchaser's Detail :
- Description :
- The Norwegian State Education Fund wishes to implement a market dialogue in order to map the available systems for a new contact centre. The objective of the market dialogue is to gain insight into the market ́s possibilities, innovative solutions and best practice in order to achieve a more efficient and user friendly contact centre system. The Norwegian State Education Loan Fund currently has approx. 400 employees in total, of which 43 work at the customer centre. Our current contact centre supplier is Zisson, and we annually handle approx. 185,000 enquiries in the system. We would like to further develop and improve our contact centre system to offer better services to our users, optimise our internal work processes and ensure efficient use of resources. Existing functionality We currently have the following functionalities in our contact centre system, which we deem to be a "basic" function and expect that all suppliers can offer: * Create agent profiles and agent groups. These shall be given different accesses. * Queue system where incoming calls can be answered by employees. It should be possible to have multiple queue profiles. *Statistics * Sending of SMS Requested functionality and improvements We would like input on what systems and additional services the market can offer beyond the basic functions. Further process This market dialogue is part of our preparatory phase for a procurement. We will hold one-to-one meetings with suppliers. It is important ...
- Documents :
Purchaser : LÅNEKASSEN
Address: Postboks 191 - Økern
Town: OSLO
NUTS-Code: NO081
Postal Code: 0510
Attn: Marte Drageset
Phone: +47 41482230
Email :marte.drageset@lanekassen.no
URL :https://lanekassen.no/
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGIN
