Tender Details

Country: Kuwait
Summary: Voip Call Center Services for Out-Bound and In-Bound International Calls for the Private Sector Partnerships United Nations High Commissioner for Refugees in Mena Region (Middle East and North Africa)
KWT Ref No: 125242698
Deadline: 23 Sep 2025
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFP-25-010-MENA-PSP
Purchaser's Detail:
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Description:
The PSP (Private Sector Partnerships) would like to purchase VoIP integrated air call system, interrogatable with Salesforce to make unlimited out-bound and in-bound international calls, using manual or auto-dialer mode with the best quality of calls and competitive rate per min.VoIP software is an application that makes online calls possible. With VoIP software, PSP team will be able to make and receive calls online whether the call recipient uses a landline, mobile device, or VoIP phone.Project duration: The service provision is expected to start by the 1st of November 2025 for the maximum duration of 3 years (2026 2027 2028):Year 1 is between 1st of November 2025 31st of October 2026Year 2 is between 1st of November 2026 31st of October 2027Year 3 is between 1st of November 2027 31st of October 2028We would appreciate your informing us of the receipt of this RFP by return e-mail to Erzsebet Gal, galer@unhcr.org copy Upasana Shrivastava shrivasu@unhcr.org as to:Your confirmation of receipt of this invitation to bidWhether or not you will be submitting a bidBidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Erzsebet Gal, galer@unhcr.org copy Upasana Shrivastava shrivasu@unhcr.org; the deadline for receipt of questions is the 10th of September 2025 23:59 (GMT+3). Bidders are requested to keep all questions concise.Bids should be submitted via email to:Private Sector Partnerships Bid Submission Mailbox ...
Documents:

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Voip Call Center Services for Out-Bound and In-Bound International Calls for the Private Sector Partnerships United Nations High Commissioner for Refugees in Mena Region (Middle East and North Africa) - Kuwait Tender

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Kuwait, has announced a new tender for Voip Call Center Services for Out-Bound and In-Bound International Calls for the Private Sector Partnerships United Nations High Commissioner for Refugees in Mena Region (Middle East and North Africa). This tender is published on KuwaitTender under KWT Ref No: 125242698 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-23.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.